![]() ![]() Today, digital banking queue management systems combine physical and virtual queues to create a better experience for both clients and staff. How Does a Queue Management System Work?Ī basic queue management system involves a customer entering a queue, waiting for a service, and gaining visibility into their spot in line and their wait time. Let’s talk more about how to achieve that. That’s why it’s crucial to choose a system that works for your institution on all levels. And when locations are short-staffed, or have a limited number of specialists per location, even the best queue management system won’t provide great results. ![]() Others use an in-branch system that totally excludes online customers and members. Some systems aim to meet these goals, but meet hiccups when it comes to mobile app integration. However, not all customer flow management and queuing systems are created equal. With a well-managed queue, wait time expectations are established, and clients are more likely to feel like they are being addressed in a fair manner. We all know that blood-boiling sensation of seeing someone who arrived after you being helped before you. No one should be walking into your bank or credit union for a service and then turning around due to poor queue management. With a queue management system in place, ideally, every client is accounted for and helped. A queue management system should help both clients and employees feel at ease, and sure of their next move.Ī queue with no system in place can result in long, painful wait times because customers and members with a simple cash request end up stuck behind someone trying to set up a new account or apply for a line of credit. No one likes the uncertainty that comes with walking into an establishment with no clear direction of flow. Queue management systems in banking can also help with the following: ![]() Why Use a Queue Management System?īanking queue management systems vary widely in capability and function, but the basic goal of any system is to help customers feel confident in their place in line, and keep employees in the loop. The queue system at your bank or credit union could be anything from a physical sign-in sheet to an iPad check-in. What Is a Queue Management System?Ī queue management system is a tool put into place to help keep queues organized and accounted for. Keep reading to find out everything you need to know about the latest queuing systems, so you can pick the right one for your institution. The best queue management systems improve the customer experience, streamline branch efficiency, and provide key insights to managers and operators. Sophisticated tools are now available offering self-serve options, virtual and in-person queuing, wait time predictions (live!), and tracking analytics-all within one comprehensive system. Today, banking queue management systems have evolved well beyond the rudimentary take-a-number model. You may be thinking, wait, what is a queue management system? How do they work? Does my financial institution really need one? Queue management software can help you confidently answer these questions, and dramatically improve your financial institution. Pop quiz-Do you know what your branch traffic volume looks like on a day-to-day basis? Do you know when and why customers and members are visiting your financial institution? Are you frequently under or over-staffed? Coconut News Read all about what’s happening at Coconut.Leadership Meet our inspirational team of thought leaders.Company Creating meaningful connections since 2007.Events Meet the Coconut team (and see Coconut in action) at upcoming events.Success Stories Learn how our customers have elevated their business with Coconut Software.Blog The latest industry trends, product updates, and news, hot off the press.Resource Library Industry tools, detailed reports, informative webinars, and product information.Resources Everything you need to make an informed decision.Solutions See how Coconut can help your team.Integrations & APIs We’re flexible to fit where you need us.Reporting & Analytics See the big picture, and turn insights into action.Video Banking Everything your staff need to deliver an end-to-end video appointment.Queue Management A smarter lobby for a streamlined in-branch experience.Appointment Scheduling Provide an effortless experience that goes beyond the appointment.Why Coconut? Find out what makes Coconut different.Product A modern way to create human engagement.
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